Referencing the greatest: reference services and web 2.0

Referencing the greatest: reference services and web 2.0

Once a stalwart member of the holy trinity of public services librarianship, reference and the reference desk have, over the last few years, gradually become to be seen as an anachronistic relic of our past. Declining statistics and the idea that sitting “waiting for business” is inefficient and a waste of the professional librarian’s time … Continued